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Fridman
PL

IT rollouts and fractional CTO

I choose and roll out tools, sort out access and security, and keep an eye on backups, KSeF e-invoicing readiness and vendors: the job a technical director does in a bigger company, only part-time. I help companies of 10 to 250 people that have no IT department, or one person who does everything. I work remotely and on site across Poland. Ongoing support costs from PLN 12,000/month excl. VAT.

from PLN 12,000/monthexcl. VAT

Book a 30-minute callSee pricing

Who it is for

Companies without an IT department
A few dozen people, a dozen or so programs and nobody responsible for all of it.
Companies in the middle of a change
A new ERP, a move to Google Workspace or Microsoft 365, KSeF e-invoicing, a new website or system.
Companies with several IT vendors
A software house, a freelance IT technician, a handful of subscriptions, and the need for someone on the company’s side.

What exactly I build

I deal with what drives cost and security: which tools the company has, who can access them and who is responsible for them.

  • Choosing and rolling out tools

    I compare software against your processes, work out the three-year cost, run trials with your team and roll out the chosen tool, including data migration and training.

  • Google Workspace or Microsoft 365

    Email, calendars, drives, shared documents and chat set up properly: domain, groups, sharing rules and mailbox migration without losing mail.

  • Access and security

    An inventory of accounts and permissions, a password manager, two-factor authentication (2FA), removing access when someone leaves, and rules for company phones and laptops.

    My own system uses roles and permission templates, and top-level administrators can only sign in with a second factor (2FA).

  • Backups and a disaster plan

    I decide what gets backed up, where and how often, and check that the data can actually be restored from those backups. Plus a written plan for what to do when something stops working.

  • KSeF readiness

    I check whether your invoicing software and accounting are ready for Poland’s National e-Invoicing System, who in the company holds permissions and how invoices will reach your document workflow.

  • Vendors and a fractional CTO

    I review quotes and projects from software houses, talk to vendors on the company’s behalf, and keep track of contracts, subscriptions and deadlines. I say “no” to things the company doesn’t need.

What I work with day to day

I work with the tools Polish companies commonly use and don’t replace anything without a reason.

Office

  • Google Workspace
  • Microsoft 365
  • Password managers
  • Electronic signatures

Invoices and documents

  • KSeF
  • inFakt
  • Fakturownia
  • wFirma
  • Comarch Optima
  • Subiekt

Security

  • Two-factor authentication (2FA)
  • Backups
  • Device management (MDM)
  • Role-based permissions

Domain and vendors

  • Domains and DNS
  • Hosting
  • Email (SPF, DKIM, DMARC)
  • SaaS subscriptions

How it works

Typical timings for a first scope. You get the exact schedule together with the quote.

  1. IT review

    2 weeks

    I list your software, accounts, devices, contracts and costs. You get the risks in order of urgency and a plan for the quarter.

  2. Urgent fixes

    2–4 weeks

    First, whatever could cost you data or access: backups, passwords, 2FA, accounts of former employees.

  3. Planned rollouts

    monthly

    Further rollouts and clean-ups according to the plan, with dates and an owner on the company’s side.

  4. Ongoing support

    monthly

    Regular contact, a monthly review and decisions about purchases and vendors. I respond to incidents within the time we agree in the contract.

What you get and what it costs

Included in the price

  • An IT review and a quarterly plan
  • Regular contact and a monthly review
  • Taking part in vendor meetings and reviewing quotes
  • Rollouts and configuration from the plan
  • Documentation: accounts, access, procedures

Price

from PLN 12,000

per month, excluding VAT

What the price depends on

  • How many people, programs and locations there are
  • How many rollouts are planned for the coming months
  • The response time you need for incidents
  • Whether I also manage vendors and software projects

Prices exclude VAT. You get an exact quote after the audit or the first call.

Not sure where to start? The AI and process audit takes two weeks and costs from PLN 6,000 excl. VAT. You get a process map, counted hours and a rollout plan.

Book a call about the audit

Not included

  • Licences, hardware and subscriptions
  • On-site hardware support such as printers and office networks: I recommend a local partner
  • A 24/7 on-call service, unless we agree on one separately
  • Building large systems: that is a separate service, Custom business systems

I ran it in my own business first

Everything I offer clients, I run myself first: at Reefa, my commercial cleaning company in Kraków and Katowice, and on the KtoSprząta.pl platform, a directory of cleaning companies.

6

permission templates in the system my company runs on. Each role sees only what it needs, the database enforces the permissions, and top-level administrators sign in with 2FA.

An operating system for a service company

Questions I get asked most

How is a fractional CTO different from an IT technician?
An IT technician fixes computers and printers. A fractional CTO is responsible for which tools the company has, how they connect, what they cost and whether they are secure, and talks to vendors on your behalf. I do the second job and leave on-site hardware to a local service company.
How much does ongoing IT support cost?
Ongoing support costs from PLN 12,000/month excl. VAT. The price depends on the number of people, programs and locations, the rollouts in the plan and the response time you need. I start with an IT review, after which you get the plan and an exact quote.
How much time do you give the company each month?
We agree the scope at the start: a monthly review, contact on business days and a pool of time for planned rollouts. If a large unplanned rollout comes up in a given month, I quote it separately before I start.
Can you help with KSeF?
Yes. I’ll check whether your invoicing software is ready, set up permissions and plan how KSeF invoices reach your accounts team and your internal workflow. Your accountant confirms the legal deadlines and obligations, and I take care of the technical side.
Google Workspace or Microsoft 365?
If the company lives in Excel, Word and Teams, or relies on software closely tied to Microsoft, usually 365. If the team works in the browser, on phones and in shared documents, usually Workspace. On the first call I tell you what I would pick in your situation.
Can you take over the conversations with our software house?
Yes. I can represent the company in talks with the vendor: review the quote and schedule, check who owns the code and sign off the delivered work. I don’t need to rewrite anything to do that.
Do you work remotely or on site?
Mostly remotely, across Poland. I come on site for the start of a project, workshops and larger rollouts. From Kraków it is easiest for me to reach companies in Małopolska and Silesia.

Guide

Custom system or off-the-shelf tool? How to decide without guessing10 min readFive questions that settle whether a company is fine with SaaS or needs its own system — with three-year costs.

Let’s start with a list of what you have

In a 30-⁠minute call we’ll go through your software, access and vendors. I’ll tell you what is most urgent and what can safely wait.

Book a 30-minute callTake the AI assessment first

or write to ilya@fridman.pl