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Fridman
PL

Custom business systems

I build systems around how your company really works: an operations panel, a CRM, an app for your field team, a client portal or a production board. It makes sense when off-the-shelf tools force workarounds in Excel and the company is growing faster than its software. I work with service, manufacturing and trading companies of 10 to 250 people across Poland. A system costs from PLN 60,000 excl. VAT, and you get the first working part within weeks, not a year.

from PLN 60,000excl. VAT

Book a 30-minute callSee the Reefa system

Who it is for

Companies with field teams
Cleaning, servicing, installation, building maintenance: rotas, attendance, photos from the job and hours to settle.
Manufacturing
Production orders, a progress board, quality control and shift reports, connected to the ERP.
Companies with many clients
CRM, offers, a client portal with documents and invoices, monthly reports sent automatically.

What exactly I build

I put every system together from modules that each solve a specific problem. We start with the one that pays back fastest and add the next once the first is running.

  • An operations panel for the company

    One place for sites or jobs, the rota, people, clients and finance, with permissions so everyone sees only their own part. It replaces spreadsheets and chat threads.

    The panel my cleaning company runs on covers sites, the rota, a shift log, payroll, CRM, quality audits, purchasing and finance.

  • A CRM shaped around your sales process

    Enquiries from forms, email and phone in one place, stages named the way you name them, offers from templates and reminders about when to get back to a client. No paying for features nobody uses.

  • An app for the field team

    Runs on its own

    A Telegram bot or an app that runs in the phone’s browser (PWA): start and finish work with location, photos from the job, issue reports and purchase requests. Nothing to install from an app store, and the buttons make sense without long training.

    My staff start and finish shifts in the bot, with location and photos. The bot closes forgotten shifts on its own and flags late starts.

  • A client portal

    Runs on its own

    Clients log in and see photos from the job, reports, documents and their invoices for themselves. Fewer “was it done?” calls and fewer emails with attachments.

    In my system the monthly PDF report has been switched on for every client since 16 October 2026 and goes out automatically on the 5th; clients download their invoices from the portal themselves.

  • Production and quality control

    A production order board with status, time and operator, shift reports and quality checklists with photos. Connected to the ERP rather than replacing it.

    In my company the server picks the spots for quality audits using AQL sampling, so nobody gets to choose the convenient ones.

  • Reports and alerts for the owner

    Runs on its own

    A daily summary of the key numbers and a list of what needs attention, on Telegram or by email, with a link straight to the right screen.

    Notifications from my system open exactly the screen they are about.

What I build on

Proven, widely used technology that any good developer can take over. The code and the data belong to you.

Database and server

  • PostgreSQL
  • Supabase
  • Database-level permissions (RLS)
  • Server functions
  • Scheduled jobs

Application

  • React
  • Next.js
  • TypeScript
  • PWA for phones

Field team

  • Telegram bot
  • Geolocation
  • Photos
  • QR codes

Integrations

  • inFakt
  • KSeF
  • Bank (PSD2, MT940)
  • Google Workspace
  • Microsoft 365
  • SMS and email

How it works

Typical timings for a first scope. You get the exact schedule together with the quote.

  1. Workshop and work map

    1–2 weeks

    I talk to the people who will use the system and write down how their work really happens. We choose the first module.

  2. First module

    4–6 weeks

    I build the first part and launch it on real data. The team starts using it before the rest exists.

  3. Further modules

    every 2–4 weeks

    I add modules in the order that pays back. Each one goes through tests and review before release.

  4. Handover and growth

    ongoing

    You get the code, documentation and a guide for the team. I can keep looking after it and building on it as a subscription.

What you get and what it costs

Included in the price

  • A workshop with your team and a process map
  • Screen design for phone and desktop
  • Build, testing and launch of the first scope
  • Roles, permissions and backups
  • Data moved over from spreadsheets
  • A guide and training for the team
  • Code and data on your company’s accounts

Price

from PLN 60,000

excluding VAT

What the price depends on

  • How many modules and user roles there are
  • Integrations with the software that stays in the company
  • How much historical data has to move
  • Security and change-tracking requirements

Prices exclude VAT. You get an exact quote after the audit or the first call.

Not sure where to start? The AI and process audit takes two weeks and costs from PLN 6,000 excl. VAT. You get a process map, counted hours and a rollout plan.

Book a call about the audit

Not included

  • Hosting and third-party services: you pay the providers directly
  • Hardware such as phones, tablets and scanners
  • Further development after the project: as a subscription or quoted separately
  • App Store and Google Play apps: a PWA or a bot is usually enough, a native app is quoted separately

I ran it in my own business first

Everything I offer clients, I run myself first: at Reefa, my commercial cleaning company in Kraków and Katowice, and on the KtoSprząta.pl platform, a directory of cleaning companies.

13

menu sections instead of 33 after the rebuild. The system grows with the company and people still know where everything is.

An operating system for a service company

about 2,700

shifts logged in the Reefa system (14 October 2026) and more than 2,800 job photos. One of the channels they come in through is a Telegram bot for field staff.

An operating system for a service company

3 days

from the first working version to the launch of ktosprzata.pl, a directory of cleaning companies built on data from the KRS company register, the VAT white list and GUS.

KtoSprząta.pl — an industry platform

Questions I get asked most

Custom system or off-the-shelf software?
Off-the-shelf if it fits most of what you do and the rest isn’t critical. A custom system when the gaps in a ready-made tool cost you hours of work, Excel workarounds or lost clients. On the first call I tell you plainly what I would choose, and sometimes that is an off-the-shelf tool.
How much does a custom business system cost?
A system costs from PLN 60,000 excl. VAT. The price depends on the number of modules and roles, integrations with the software that stays, and how much data needs moving. I quote each further module separately before I start building it.
Who owns the code and the data?
You do. The system runs on your company’s accounts (database, hosting, domain) and you get the code in a repository. If you ever want to switch developers, the new one can take the project over without needing anything from me.
How long does it take to build?
The first working module is usually ready 4–6 weeks after the workshop. The rest of the system grows module by module, in the order that pays back, so you don’t wait a year for one big launch.
Will field staff cope with the app?
That is why I usually build a Telegram bot or a simple app that runs in the phone’s browser: nothing to install from a store, and the buttons are big and unambiguous. My own bot works in Polish and Russian, and each employee gets it in their language.
What about data security?
The database checks permissions, not just the screen: a coordinator sees only their own sites and people, a client only their own documents. Top-level administrators sign in with a second factor (2FA), and files are served through short-lived signed links. That is how I build for myself, and that is how I will build it for you.
Will the system connect to our ERP or accounting software?
Yes, if the software has an API or file import and export, and most programs popular in Poland do. The system doesn’t replace your ERP or accounting, it covers what they lack and exchanges data with them.

Guide

Custom system or off-the-shelf tool? How to decide without guessing10 min readFive questions that settle whether a company is fine with SaaS or needs its own system — with three-year costs.

Tell me how your team works today

In a 30-⁠minute call I’ll tell you whether an off-the-shelf tool will do or a custom system is worth building, and which module I would start with.

Book a 30-minute callTake the AI assessment first

or write to ilya@fridman.pl